The customer service that these guys provide is sh...

The customer service that these guys provide is shocking. If they think you're a new potential Tennant, it's nothing but sunshine and rainbows.

Soon as you're their Tennant...forget all that. The attitude just drops in their tone.
It took them months to fix the hob, charged for ridiculous fees (full clean etc...when pics showed bits of dust along the skirting)

Worst of it was though, when I wanted to exchange my lease onto another person mid way through due to unforseen circumstances. yes i know it's a bit difficult to do so. but I received nothing but grief from these guys, making the process very stressful and charging a fortune to do so...unfairly I believe. After several back an forth emails/calls trying to sort this out, it was a NO, then yes...then NO...then maybe etc. even threatened by the manager..."I don't have to help you, but as an act of kindness I shall try....but I don't actually I have to. I can come after you for rent if needs be" (even after my name is off the lease)

This was about a year ago, so I'm not just venting right after. I'm over it, over Hudson Moody Wass. I just want other guys to be aware of these money grabbing agents!!

Just the whole experience put me off ever considering these guys to rent from. AVOID AT ALL COST if you prefer a stress free life!