We showed up early and were able to check in befor...

We showed up early and were able to check in before their normal time as they had a number of early checkouts. The front attendant was very helpful and kind. After checkout, it got worse.
They told us we had the "lake view" rooms, but as you can see in the picture. There is no view.

We were there to catch the tail end of the Balloon Festival which was supposed to run through the Sunday we arrived. The website and signs in the hotel all stated the festival would still he up and when we arrived they stated that was in fact not true.
Despite that, we filled the rest of the day with other events. We rode on the "Sunset cruise" which was not near sunset at all. 2nd, the captain allowed a child to drive the boat. Which would be great it the kid didn't constantly turn the boat and soak everybody on the boat multiple times. I get it, you may get wet on a boat. But not soaked, and not something that's listed on the "romantic" section of their website.
Lastly, the reservations I had made over a month ahead of time at the Yacht Club were canceled as they decided to not open on Easter after I made it clear when I made the reservations that it was a holiday and they'd be open.
Even ordering room service, 2 of the desserts we ordered were out.
Despite the cleanliness and courtesy of the employees, the money spent and 4 star resort were not deserved.