John Hinkle

Review of Hyatt Regency Denver at Colora...

The rooms were nice. The staff was rather pleasant...

The rooms were nice. The staff was rather pleasant, but you can't check in till 4 pm, which is quite late. I was able to haggle one of the front desk reps to get us in a little earlier, but be weary of this appalling checkin time.

My main issue with the Hyatt was their sneaky little $50 valet fee I found on my credit card after I came home. NONE of this was disclosed to us via Travelocity, front desk, or event the valet themself. This seems like horrible business etiquette and the reason I rated them like I did. On top of that, the front desk clerk was rude when I tried to ask her about the fee. Typical response was that it was posted on their site somewhere and they would have disclosed that fee to me if I had asked....lol. How do you ask about a fee that you're not aware of?

Anyways, I filed a chargeback with my CC company and hope that they not only incur the reversal charge, but also the chargeback fee that comes along with it. I won't be staying with these guys again. Seems like they try and "nickel and dime" you to death.