Worst customer service ever! This company is uneth...

Worst customer service ever! This company is unethical. They charge annually for their cloud service that is clearly advertised as monthly. There is no way to trial the software to see if it even works. It does not work well and there is no way to contact customer service other than waiting for hours in a chat session. They also said they couldn't locate my billing info for a refund. Do not do buy Neat products or services!! Do your research on customer satisfaction!