connie mcclure Review of The Pep Boys - Manny, Moe, and...
Very disappointed and disgusted. Went to Pep Boys...
Very disappointed and disgusted. Went to Pep Boys on 6th Ave. Decatur, AL. We have gone before for tire repair and a full set of Cooper truck tires for one son back in November. We needed another set for younger son and went to get exact same tires. Lady was very helpful at the time. Within 6 weeks we had an issue with uneven wear and vibrations. Took it back and they proceeded to sell us on 1700$ worth of problems (bad drive shaft mainly) We left and took it to another person who told us it was the tires worn from not being aligned when they put the tires on. So I proceeded back down to Pep Boys to get it aligned and told them the issue. They called me back and said the struts were bad and dry rotted??? So it would be $750. Sooo, again I said no, and took back to another place who said nothing was wrong except it being badly out of alignment. He fixed for $89. I had the dishonesty from this group of men. Sadly, we will not ever go back for anything. This needs to be addressed. Selling people on what they do not need. Sad!!
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