Troy went to my mom's house to assess a water leak...

Troy went to my mom's house to assess a water leak at the meter. My mother is an elderly Hispanic woman. My mother called me on the phone & put Troy on so I could speak to him. I gave him my email address so he could send me a couple of estimates for 2 options for possible repairs. Troy was professional, kind & courteous. He explained everything to me & I to my mother. Troy was very pleasant & easy to speak to. My mother was comfortable & at ease with Troy's visit. When you cannot be there first hand you need someone like Troy with a warm smile to interact with your loved one. Thanks Troy for being a wonderful person & a top level employee.