AN AWESOME SERVICE TEAM

AN AWESOME SERVICE TEAM

I have purchased four new cars over the past 41 years. The first two were not Subarus. After my warranty was up on those cars I immediately found places other than the dealer to have my car serviced as I was not satisfied with the service or the treatment I received at the dealer.

In 1992 I purchased my first Subaru at Emich Subaru, now AutoNation Subaru West. I was immediately impressed with the service department because they offered a class for new owner s to learn about the many wonderful features of your new car and answer any questions you might have or problems you may have encountered. I was very fortunate to have Scott Johnson, now the Service Manager, lead the first of two classes I have attended and learned many things I would not have known about my Subarus otherwise. I was pleased to discover that the entire service department provides professional, caring, reasonably priced service. They always listen patiently to my questions and concerns. They work hard to find a time convenient to me to have any service work done. They explain clearly why anything other than normal servicing needs to be done. And when I pick up my newly serviced car they always go over everything that has been done and ask if I have any questions and tell me to call at any time if I have any further concerns. All of these positive attributes have kept me coming back to have my cars serviced at AutoNation Subaru West for 24 years. Thank you for your outstanding service!