I hope this review is taken as constructive critic...

I hope this review is taken as constructive criticism as I sincerely do want to see Carolina Mountain Cable grow and improve.

Our issue was resolved, although it took a month or two and many phone calls to get it taken care of.

Some advice: More knowledgeable and less hostile customer service people and technicians would make for a huge customer service experience improvement.

As a former cable installer, I had to explain to your technician how to use and read his equipment when he came here to test our line. He didn't even know how to replace the battery in the scanner he brought with him. I ended up having to do it for him, but both batteries he brought were too dead to finish tests being performed. That being said, we've generally been satisfied with our service once we lowered our plan to the 30Mbps tier, although we still experience connectivity issues almost every time it rains hard.

One other point of contention is your charging of a fee to customers who have issues with their service and want to lower their speed tier plan. This simply adds to customer frustration, especially when we never received the higher speeds we were paying for when we had the 60 or 100Mbps speed tiers.

We stayed with your company as a customer because we honestly prefer to support smaller, local providers over large incumbent providers like Charter or AT&T.

I hope to see future improvements on customer service, connectivity, and speeds. We would certainly move back to a higher speed tier if we received the actual speeds advertised, and know when we experience an issue, a knowledgeable support person would be available to assist us without a negative attitude.

Again, I hope this review is taken as constructive criticism and used to improve customer experience and connectivity.