Unfortunately a bad experience. Microcad is also a...

Unfortunately a bad experience. Microcad is also a 3rd party provider for refurbished computers for Best Buy(Marketplace on Best Buy website). I bought my computer online refurbished which was my first mistake. Computer was purchased for my daughters Birthday/Grad present and battery did not hold charge from moment she opened. I sent 2 emails to tech and copied their sales with no reply. I ended up calling and was told that if my email did not include serial number model number the email would be put aside till they had time to respond as they are very busy. After finally speaking with someone they said I was out of warranty period 30 days and did I want to purchase a battery from them. I talked about my 2 unanswered emails but this didnt matter as I was now a month out of warranty. I asked for possible discount on battery and I didnt hear back. Not sure how a company sells a laptop with a dead battery but it unfortunately puts a bad taste in your mouth about their integrity. Didnt expect to return the laptop but a little help with a part that should have been working would have made a difference to the customer and A one star rating.