I am the general manager of a medical equipment co...

I am the general manager of a medical equipment company that has been in business since 2004. BCBS of Nebraska was the best company to work with for our first 14 years, but since 2018 they have by far become the worst insurance company in the country. We work with over 35 supplemental insurance companies every year. and BCBS is the only company who is not paying claims correctly or in a timely manner. Currently we have over 50 customer claims that have not been paid correctly, mostly in the past year totaling over $250,000. Even after appealing the claims, BCBS is telling us and our customers that they paid the claims correctly, when in fact they know they did not. We retained a law firm to contact BCBS's legal counsel. After months of correspondence with their legal department, they have done nothing but spew lies about these mispaid claims. We have a 14 year history of how these claims were paid correctly in the past by BCBS, but they do not seem to care. We also have a 16 history of all the other supplemental insurance carriers that do pay these claims correctly.
We are now to a point where we have no choice but to help our customer's file a lawsuit against BCBS of Nebraska to get their claims paid correctly. They have caused a lot of stress and anxiety for our customer's, all over the age of 65, who now have to sue their insurance company to get the benefits that their insurance policy covers.
I strongly recommend that you do not consider BCBS as your insurer for anything. If you are currently insured by BCBS, you should consider switching to another insurer at your next opportunity. BCBS of Nebraska is happy to take your payments for insurance coverage, but not willing to abide by the law and pay the benefits of your policy. They are nothing but liars and crooks.
Brent White