Roland Hansen

Review of Clover Management, Inc.

In regards to King's Pointe Senior Apartments in S...

In regards to King's Pointe Senior Apartments in Sylvania, Ohio, the shoddy construction is quite apparent, as is the poor quality of materials used. There are uneven walls throughout the entire complex and uneven creaking floors on the second and third levels. The doors and their frames have been improperly installed, being out of square with the walls. There is an onbelievable number of building blemishes and defects. Several units have shower stalls that do not drain properly, resulting in standing water in the shower stalls. The large center courtyard lawn is abundently full of stones, construction debris, and weeds. Several areas of the center courtyard are below sewer grade resulting in standing water after rainfalls and after having been watered with hose sprinklers (there is no inground sprinkling system) creating breeding grounds for mosquitoes. The corporate Clover Group Management does not answer telephone calls; instead, their automatic answering system instructs callers to leave the caller's name and telephone number. Management is unresponsive more often than not. The property manager at King's Pointe Senior Apartments has posted an unsigned 8 1/2" x 11" poster on regular bond paper with the Clover indignia stating "All Community Posting must be approved by Management." The property manager is frequently out of the office and telephone calls to her go into voicemail. She does not always follow through on matters brought to her attention and has failed to get back to residents on other matters. Professional demeanor seems lacking in the King's Pointe Senior Apartments 25 year-old property manager. The property manager has also initiated a "residents activity fund" with proceeds from a residents bake sale. When the property manager was asked if she is bonded, she stated did not know the meaning of the word bonded. There appears to be no accountability for the residents activity fund.