I'm not happy with the service I received with reg...

I'm not happy with the service I received with regard to my reservation on Saturday 21 December. First, I did not receive confirmation of my booking, then I was shocked at the rate I was charged when I arrived at the resort. As a member of the Tsogo Rewards program I expected reasonable rates, This was supposed to be my third stay at the resort this year alone. When I complained that the rates are too high the guy seemed not interested to assist me, I left and booked at another place when I paid R1800 per night, dinner, bed and breakfast, which was almost R600 less than what I'd have paid at Sabie River Resort. I feel that I am not a valued client...