Christopher Martin

Review of Toyota of Grand Rapids

Actual repair was good.

Actual repair was good.

Customer service, would have put hated it, but CSR redeemed himself, sort of.

Went in for 105,000 mile service. Doing this, I know I will be hit with some 'extra' stuff that will be recommended. I did it all, knowing full well what it entailed. I also needed tires and an alignment. I was told 1.5 - 2 hours for it all. No prob. 2.1 hours in I was briefed that it would be another 1.5 for the tires and alignment. Still, no prob. Three more meetings with the CSR and 5 hours (total) later, still no car. I had an extremely important dinner I needed to make. CSR let me borrow his "personal" car to go to Target and get cleaned up for the dinner. Car was done as I was driving past the service center, so I swapped cars and barely made it to dinner.

I would have had no problem had the CSR been more upfront about the time frame. I will not ever recommend this place. And I'll certainly never schedule service on days with important events.