Amber Stirrup

Review of Toyota of Grand Rapids

I dropped my car off for a scheduled oil change. I...

I dropped my car off for a scheduled oil change. It took almost 20 minutes to give them my keys to drop it off. Lots of waiting & then went through a list of things that are due for my car. I told them I had a ride waiting for me.
Then, when I picked my car up later & turned the heat on it made this atrocious noise!!!! There was NO noise before. I saw on my paperwork they gave me that I need a cabin air filter & engine air filter. I am absolutely appalled that I did not get a personal call Or at the very least a heads-up when I picked my car up. Very disappointed!!!