The hotel is very good and everyone was very kind ...

The hotel is very good and everyone was very kind during the stay.
The problem was that I forgot a pair of new and very expensive shoes, I wrote to the hotel the next day and I did not get a response to any of the 3 emails I sent. I called on the phone and they said they weren't there. Unfortunately I was stolen by hotel staff and no one took charge. They tarnished an experience that had been good.