"What did I like about it?" ..... absolutely nothi...

"What did I like about it?" ..... absolutely nothing!

We recently moved. My husband is a 100% disabled vet. We have moved MANY times, 2 of the 6 moves being overseas. I have never experienced anything like this before.

My couch was broken in the move (wood on chase portion snapped), torn leather, dirty cushions on the fabric portions bc it was thrown in a crate not wraped or anything and lost legs. We were offered a crap dollar amount ($990) and told to buy a replacement sectional couch from Amazon. Our couch, same color, material and size, is from Ashleys and costs $1399 BEFORE taxes and delivery.

A brand new entertanment center was scratched up and a fireplace insert had the cord ripped from the back (we were denied any compensation bc they said they couldnt prove it happened durning the move). Which is funny bc on the inventory sheet, it does not mention a thing about it being broken or a ripped cord.

My granite dinning room table was gouged and my table leg some how was crack straight through (from Oak Express) its a very heavy table. The table could collapse bc of the leg being damaged. Theres NOTHING on the inventory sheet about this damage, the movers caused when putting the table togethet and placing it on its side while flipping it over. They offered $125 for the damage. YOU CANT REPLACE THE LEG AND FIX GOUGES FOR THAT PRICE!

The list is long in damages. Bent pots. Broken dishes. Broken grandfather clock. Its pretty pathetic how our shipment was treated if you can bend a STEAL COOKING POT into an oval.

The kicker. After we got our first offer for the damage. In the email, it stated FINAL offer.... after first and only offer??? We emailed the their claims adjuster (J. Leathers) who works for Cartwright, we denied the offer and we were told to get estimates for the things that we felt weren't fair prices. So we went to ashleys, got the printed out quote with taxes and delivery, Oak Expression for our diningroom table. Best buy for our tv (the screen was sliced with a box cutter when unpacked). An hour after faxing all these things to them. We were denied (through email) and told, Offer stands were is. Needless to say, to hurry up the process we accepted the very low offer.... 2 weeks after finalizing, NO CHECK from the company.

I give one star bc we did get full value for our distroyed grandfather clock and for the crew that delievered/unpacked our shipment (other than that, I'd give zero stars). They were very nice and pointed out damages as they unpacked, even called their boss to tell them how poorly everything was packed and on our broken couch.

AVOID CARTWRIGHT!! Or at least take pictures of everything of value or thats large. Make sure they write down its in working condition on inventory sheet, if electronical. Dont get screwed like we did.

**UPDATE** It has be 10 weeks since our claim started. We have yet to receive our settled upon monetary agreement for reimbursement, We settled and accepted their offer OCT. 19th 2015. I have the voice mail from Don (one of the managers?) telling us last week (6 Nov.) that our check was "scheduled" to be cut Monday (9 Nov). It obviously wasn't.. We called Cartwright in Grandview, Missouri, where our claim was handled, first person told us there was no check to be cut for us. When we told the lady on the phone that there was one and that there was clearly an error, we were placed on hold for 10 min. She came back on the phone after the 10 min wait and said there was an error in the system. We were told we would receive our check next week (16 Nov.-20 Nov.) ....... What's up with ya'll, Cartwright?????? Why are checks scheduled to be cut weeks after settling on an offer? Is it not bad enough that a family's belongings were ruined, that you go and add salt to a wound by pretty much holding us over the barrel to close out our claim and accept a low offer but THEN make us wait a ridiculous amount of time for a reimbursement check. This company has no care for its customers.