Stayed 4 nights at a cost over 3k. Called front de...

Stayed 4 nights at a cost over 3k. Called front desk because the tub water was brown. Front desk advised us to run for 15 minutes. After the 3rd night I called down and advised that it was still brown. The front desk agent Allison sent up the engineer, he looked at the tub and said oh the water here is that color ! What! I should ve stayed at the Ritz, if it wasn t for the kiddos. They lack customer service here. Allison never called to follow up or apologize for us not being aware of the water color. I guess they assume this is normal and all hotel guest are aware. No where in my reservation does it indicate your children will be bathing in brown water.

I also witnessed a front desk agent be selective at who she yelled across the floor to put on there mask Most of the property staff remind me of days inn employees. Sticking with Bonvoy Marriott.