Do not be fooled by the skewed and invalid star ra...

Do not be fooled by the skewed and invalid star ratings given by employees as they have been offered gift cards in return for their 5 star google reviews. This is fraud. If you are considering contracting an agency to care for your loved one, pass this one by. Unprofessionalism, incompetence, and bias is what you ll find in dealing with the owner or the long time office manager. When I was experiencing numerous missteps over the course of one year with the agency, I asked to speak to the owner to politely and professionally voice my concerns so that he could help resolve the issues and identify possible solutions and I was met with a defensive attitude and a general lack of concern about the problems. Basically he suggested the issues didn t exist. His idea of a solution was to email me a testimonial from one random and less than credible former client (which is his identical reaction to anyone daring to give him a one star rating on google as well), thus implying that my concerns weren t valid and he was going to prove how great the agency is with a testimonial. Furthermore, after reaching out to the owner, the agency suddenly terminated working with my loved one with absolutely no notice to me. There are many other agencies in the Lansing area. Any of them would be better than Cypress.