Simons Running Reviews

Review of McSport

I am compelled to write this review due to the out...

I am compelled to write this review due to the outstanding service recently received from McSports. Initially the specific product I was looking (a NordicTrack Treadmill) for was not in stock, however the team at McSports helped immensely in understanding my needs and recommending an alternative option (a Sole F85). There was one hiccup during the process after I confirmed and paid for the product in that I was unable to make contact with the the member of the sales team I had been dealing with, in spite of speaking with his colleagues and being assured he was in work he would call back but the calls never came...however on the 3rd call I got speaking to a senior manager (Sarah) who was exceptional, it was obvious immediately that no only did she genuinely care but she was also sincerely apologetic for the difficulty I had in contacting the sales person. Sarah took ownership of my order and managed to get my treadmill delivered ahead of schedule and I am still amazed how she managed to get it sorted so quickly and efficiently. In addition to this the very next day after I received the treadmill Sarah phoned to check that I had received it, that all was ok, that I was happy with it and if I had any questions.
I cannot recommend McSports highly enough and I truly believe that the quality of a business is not when things are all smooth and easy, but how they react and handle issues when things go wrong...McSports excelled on this...no excuses, no blame game, no passing the buck, no resistance or rejection of my issues...they listened, the understood and then they exceed all of my exceptions of how quickly and easily the resolution could be!! I AM A CUSTOMER FOR LIF AS LONG AS THEY KEEP OPERATING TO THIS EXCEPTIONAL STANDARD!
Simon