Susann Knobloch

Review of Alvisse Parc Hotel

Terrible service and poor hospitality, a bit dull,...

Terrible service and poor hospitality, a bit dull, nice sauna. I visited a feiend who stays for work, spending 3 nights in the suite/ apartment that her company uses regularly (full month stay) for employees. It seems an ok large hotel but does not give a 4star feel. That is ok, but service is a bit shocking and some staff simply rude. With the exeptipn of 1 front desk lady and man, and the room service staff that delivers requests, most staff clearly showed they are bothered by any request: bringing an extra blanket (just brought sheets and when asked again for the blanket, stated not having one, in a large hotel...), the extra bed (yes, they do charge extra) was ok but has limited linen. Reception was not happy looking for a charger cable that the college had put aside for me in the morning (they simply forgot and it was never brought to the room as promised). I got sick when staying here and got a fever so I called asking for tea bags as surprisingly there is no cattle nor the usual tea and coffee basics in the kitchenette. The staff was bothered and even after saying I am sick, they were annoyed to bring it instead of me going down and getting it from the bar ( in my pijamas and with a running nose I did not feel like going down to a busy bar). They brought 2 tea bags and actually charged eur 6 for it! For simple tea bags that should be in the suite to start with. I was glad to have a sauna visit which was good (yes, sauna and pool are nice, though crowded). I would definitely not recommend this place and rather go somewhere with 2 or 3 stars but decent hospitality.