Rebecca Gertz Review of Schomp BMW
Connor is the best! He was fantastic when we lease...
Connor is the best! He was fantastic when we leased my X5 and he has been nothing short of spectacular ever since. I recently needed to put snow tires on the X5 and Connor ordered the tires personally. I went to have the new tires put on but was told by my service tech that they didn't have the right set in stock. I went home feeling pretty frustrated. After some detective work on Connor's part, he had indeed ordered the right tires and they were at the service department but there had been some time of miscommunication in the service dept itself. Connor arranged to have my X5 picked up from my house and a loaner dropped off. The snow tires were installed but after many attempts at communication with the service dept, Connor delivered the news that my summer tires had been disposed of instead of stored. Connor made the whole situation right and I will be getting my new summer tires in a few days, free of charge because of the mistake made by the service dept.
I can honestly say after that experience Connor is the ONLY reason we have decided to stay with Schomp. He is incredibly responsive, helpful, and goes above and beyond his sales role. We could not recommend his service more and for anyone that walks in the door at Schomp for a vehicle, please ask for Connor. He's amazing!
I just had another service appt for maintenance and a tire change and Justin White was our service advisor. He was very friendly and extremely helpful. He was diligent when checking on our warranty and very easy to communicate with. He provided a very pleasant and easy experience with the service department! And, he was able to arrange delivery for my car when the service was done which was extremely helpful!

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