K Madison

Review of Marriott Courtyard and Residen...

Every year, I always stay at Residence Inn for Ne...

Every year, I always stay at Residence Inn for New Years and leave out with a great experience. Everything from my stay (Front Desk, Breakfast Buffet, Servers, Concierge, Valet etc.) are always wonderful, but I am giving a bad rating because of security.

On NYE around 11:40, I was walking back to the hotel to change really quick and go back on 6th street to party. The Residence Inn entrance was closed off, with the Courtyard entrance open. I'm walking up to the entrance and this big tall African American man walks up to me and says "Let me see your room key."
I looked at him concerned and asked, "Why do you need to see my room key?" I was uncertain if there was an issue going on in the hotel, if it were some personal issue, so of course I'm a little worried. I've never been asked for a room key.
He sighs as if I were wasting his time, and then responds with: "Look, man, I'm just checking anyone coming in here is a residence--" and goes into mumbling something else. Meanwhile, 3 other people walked in without being asked for their room key. I would have understood if he came up to me cordially and explained, but the way he approached me seemed off putting as if I were a suspect.

After front desk about the issue where they profusely apologized for the inconvenience, they stated the situation will be handled. Again, everything about this hotel is superb. My experience is just unfortunate.