Review of Ocean Waters Hotels and Resorts | Stayed at the plaza recently in Jan of 2018. Was a...

4 years ago

Stayed at the plaza recently in Jan of 2018. Was a...

Stayed at the plaza recently in Jan of 2018. Was assured of specific rates. Hotel deal on their own website clearly states stay 3 nights, get the 4th free.....Plaza not only charged me more than the agreed rate which they had to write by hand because their computers were down when checked in... No one says a word. Check out..... Ask invoice be emailed.. It ends up to be about 40% more than what was supposed to he billed to our credit card. In fact, there were 6 charges. They never honored the rate or offer. Charged double resort fees on one night. When checking out I only received 2 invoices out of what made iys way up to 6 with one stating it was from the Pink Shell Marina Resort in Ft. Myers. I was forced to close the credit card account as it seemed charges kept coming and unwarranted. I called to resolve this and was told they were too busy. The same person called back in the eve...explained situation... Stated I would have to speak with a manager.... But asks I make the call.....I asked kindly that he pass this on to the manager and have the Manager call me.. The Manager calls the next afternoon.... States has to investigate the invoicing... One would think this would of been done before calling...... No return call to date...Stayed at the Hilton previously on the strip.... Never an issue... And will be where we now stay when booking in Daytona Beach...They played no games and actually upgraded our room. Exceptional service which definitely earned our future business....Question remains... What if the bill wasn't checked for errors? We are talking 4 or more errors...many very obvious like double resort fees or not honoring hotel specials. And it amounted to over 500.00 in erroneous charges... That is outright theft.... My advice... Check your bill when you check out and then your credit card transactions for several days because if I didn't, this hotel would of walked away with what is adding up to be 3x's what should of been billed (prior to closing account) and the bills just kept coming. That to me is not a mistake....looks intentional....My advise, go back and check your credit card transactions and make sure they add up!!! As for me...I'll stay with Hilton. It appears and ended up to be that the hotels with just the one location were terribly dishonest and less than cooperative to resolve outstanding issues.