Kimberly Peters

Review of Ortho Indy

I would not recommend the care of this facility or...

I would not recommend the care of this facility or Dr. Williams. My mother fractured her wrist in October. Her initial visit with Dr. Heather Williams was no longer than 5 minutes at best. She gave my mother the option for surgery but did not stress either way if that was the better option for her fractured wrist. When my mother tried asking her a question regarding the use of creams (aspercreme) Dr. Williams interrupted her before she could finish and told her no Chinese Herbal Medicine. I'm sure she was be presumptive and racist because my mother is Korean. Either way it was very off putting. Today was my mom's follow up visit after being in a hard cast for 4 weeks. Dr. Williams walked in quickly and asked "Remind me why we didn't do surgery?" When I reminded her that she gave her the option, she glossed over and said because my mother was frightened when asked the first time and she doesn't force it upon her patients. I asked if it was an option now and she said it was "too late, it's already healed" Again, if surgery would have been the better option why did she not stress it then? I asked for a copy of her X-rays and my mother was trying to be polite and tell her that we were going to get a 2nd opinion from an orthopedist from Harvard at Mass Gen, she immediately said he "would for sure recommend surgery." I'm not sure what's more frightening to a patient: tell them surgery is in their best interest or come back in 6 weeks after pt and we will evaluate. If surgeries needed, we'll re-break the bone??