Marissa Jackson

Review of Firelands Regional Medical Cen...

I went from going to Fisher Titus to going to FRMC...

I went from going to Fisher Titus to going to FRMC because they are closer to my work. Each time I have came to the lab I have pre registered to save time, then when I arrive I still am having to "register/check in." This past time when I called to pre register I specifically asked if my order had already been received and was told yes. I get there in the morning only to be told that the girl can't find it (which surprised me since it seemed as if she didn't even look) and was too busy to look for it. So I then had to wait for someone else to track it down and bring it to lab. The who process should be a lot smoother and if I am checking in before I come to save time, then once I arrive I should just have to provide my name and insurance and begin waiting. Their whole process is so slow, and I am stuck waiting for long periods of time every time I come to this hospital.