WAITED TO WRITE A REVIEW IN HOPES THAT I WOULD HEA...

WAITED TO WRITE A REVIEW IN HOPES THAT I WOULD HEAR BACK FROM THEM, NEVER DID SO THEY GET A REVIEW. ENCLOSED IS THE EMAIL I SENT MANAGEMENT WHO DIDN'T CARE TO EVEN WRITE BACK OR ACKNOWLEDGE.

I am writing to you about mine and my girlfriend's stay at whitehall hotel this past July 4th weekend. We checked into the hotel and and came into a very hot room, the temperature was above 82 degrees since outside it was well over 90. We turned the A/C on thinking it would work and then left to go enjoy the day. We came back at night only to see our room was at 80 degrees still and then I went down to the front desk and it seemed like they were just trying to pass the buck or get rid of me. They said they'd send someone from maintenance up. The maintenance came and claimed that the unit was motion sensored. We accepted that theory since we didn't know and tried going to sleep. The A/c never worked in that room and we weren't able to sleep at all that night due to maintenance's lack of help or knowledge it seems. Finally we came back down the next morning and were switched to a new room with air conditioning that worked all the time without any issues or so called "motion". I am writing to you because I feel like the staff could've done a much better job about this situation, and also would appreciate it if I could get a refund for the first night's stay since it was absolutely awful. I don't live in Illinois and so when I do come into the state to see my girlfriend, hopefully in the future we don't have to run into this issue on the few days we have together.