Jethro McConnell

Review of Bicycle Garage Indy / Bgi Fitn...

Very disappointed with customer service and sales ...

Very disappointed with customer service and sales tactics. After being in the shop for 10 minutes, someone finally asked if we needed help (never even left from behind the desk). When we got help, we told them our price range, after which they showed us a mountain bike 2,000 dollars beyond our range. Test rode a bike in our range, then they brought out a 2nd bike 200 dollars over our range, and told us that cheaper bike would only serve as a commuter bike and would "not perform on the trails" (despite being a Giant frame w/ 29" wheels, disk breaks, etc.). Got the overall feeling that they cared more about a sale than the customer.