James Clean

Review of Omni Charlotte Hotel

The Bank of America parking deck is owned by the O...

The Bank of America parking deck is owned by the Omni. There are 2 Bank of America parking deck's within a block of each other on the same street exact street. One vouchers tickets for the Blumenthol theater, this one does not. Parking in the incorrect parking deck for the blumenthol theater is a common mistake by many people according to Blumenthol and the parking staff. Although, it is Omni's policy to charge everyone who makes this mistake full price of the parking deck. It happens so often that the security staff and parking deck attendant's immediately become aggressive over the situation when it happens. The parking attendant came out and kept pointing at the screen, "see the number, pay it!" "You wanna leave the deck, pay it!", "the longer you wait, the more you're gonna pay!" Even when I showed him my ticket to the Blumenthol theater. The parking is also $3 every 20 minutes, when I scanned the parking voucher it was at 21 minutes, $6. A security guard came up and was yelling at me to pay and kept yelling "move on, get!" even when I was waiting for my receipt to be printed. I called the assistance number for the parking deck and they explained the entire situation. The fact that this happens so often and Omni stands by this policy even when people have the tickets to Blumenthol theater to show is really unprofessional for a hotel of this stature that stands by the principle of servicing guests and customers.