I drove one hour to visit the Swatch shop in Chads...

I drove one hour to visit the Swatch shop in Chadstone shopping Centre to purchase a watch for Mothers Day. I went onto the Chadstone Shopping Centre website and checked the hours. I even found the Swatch shop on the site and checked your hours - 9am - 9pm.
I got to the door around 7.05pm with the doors closed and the lights on. I knocked on the glass pleading to allow me to buy a watch. I told the assistant I drove one hour, knew what I wanted and asked could he please process the sale. "Sorry, the till is closed and we cannot process anything tonight!". I know this is BS as I have worked in retail myself and have closed tills and eftpos machines.
I am really furious that your website claims stores are open until 9pm, yet was told by the assistant the shops all close at different hours on Thursday - NOT WHAT YOUR WEBSITE SAYS. I am a very unhappy. I really wanted a Swatch but due to the assistants attitude and lack of care factor, I will buy another watch from another shopping centre tomorrow night.