khalid masoud

Review of Hotel H10 Ocean Maya y Coral

I m very disappointed with this place for multiple...

I m very disappointed with this place for multiple reasons:
-raw chicken in the Brazilian restaurant. Their response: we ll try better next time
-mini fridge not replenished as promised. Had to call 3 times over a 4 hr period and still no resolution. In the end, I tipped a room service person $10 for them to take care of it
-the Main road is a 15 minute walk. No issue but in the high heat or rain, they could have a shuttle take you. Instead their response: Ohhh you can pay 50 pesos for a taxi to take you that little distance.
-Japanese restaurant: you need to go cue up at 5pm so that they take your reservation at 5:40. Somehow they don t have a phone you can call.
-Pool facilitates are old and tired.
-All inclusive is BS. Many things required extra payment.
-my friend was bit by what looked like a lemar. Knowing how they handled any issue it was not worth even telling them.
-90 percent of the front of house staff don t speak any English. I only mention this because many other resorts in Mexico don t have this issue.

Generally speaking there was no issue that the staff went out of their way to help with and resolve. No one issue is that serious but it all adds up.

On the good side:
-Activities team is good. They know how to throw a party and get all involved.
-The breakfast is good
-The Mexican restaurant is good.