The receptionist was a 'trainee' and completely me...

The receptionist was a 'trainee' and completely messed up our rooms unfortunately. Although we were near one another, the room with the children had no bed for the second child and we had to order one in and our friend, Mr Bruce, found one in his room when he checked in later that afternoon....... we were supposed to be next to our daughter and children with a connecting door and we were across the corridor.
My husband and I had already paid, upfront, for our breakfasts but I noticed after we had checked out and in our holiday resort, you had charged us for that again when we only owed for my daughter and her son.
Overall, this coloured our attitude to our stay with you sadly.
The first time we have ever had this kind of problem.