This is the worst insurance company I have ever ha...

This is the worst insurance company I have ever had. Denied a claim for therapy that was obviously covered in our plan. After spending hours of time getting medical records, driving all over the place, and submitting the appeal, it gets approved. Get another bill showing it was denied. Had to call the very unhelpful customer service to get it fixed. Asked if I was going to have issues with future visits getting denied, and they didn't have a clue. Told if they did deny another claim I would have to go through the appeal process again. I said "to appeal something that was already approved by an appeal." No communication at this place. My old employer provided anthem and I never had an issue with them.