Overall an okay experience at C est La Vie. My hus...

Overall an okay experience at C est La Vie. My husband and I booked the NYE dinner where we were provided a 2 hour allocation slot. The food however took so long, we were in the restaurant for almost 3 hours. In the end, we felt a little rushed, even though it wasn t our fault that there was a backlog of food. Our waiter (Hamid) was excellent at his job and made sure every need was catered to. If this review was just based on Hamid, we would have given 5 stars. Without Hamid, I would prefer to give 1*. The reception desk were also welcoming and great at customer service but the rest of the senior staff chose who they spoke to/ thanked/ asked if diners were enjoying their meal. The couple next to us were asked four times in the space of 15 minutes if they were enjoying their meal, but we weren t asked once and never once received an apology for the delayed meal (other than from our waiter). We ended up paying over S$1000 for a mediocre meal but we ve had much better quality at Michelin restaurants, who charge the same amount or less. Customer service needs to be much more consistent and senior members of service staff need to be less stuck up/ choose who they are attentive towards. The couple next to us were guests at the hotel but we had paid exactly the same, for the same dinner package (if not more). We have also been guests at the hotel previously and this experience puts us off from staying at MBS again.