Wm. Gary Phelps

Review of Ehrlich Toyota

Be aware, Erlitch Toyota Greeley service does not ...

Be aware, Erlitch Toyota Greeley service does not follow directions regarding requests for repairs or instructions for service written on the Dropbox envelope. Erlitch charges $260+ for 6 sparkplugs and calls this a "tune-up"!!! Unbelievably overinflated charges. I made 9 calls to Erlitch Toyota Greeley between 0830 and 1500 each time requesting to speak with someone in service, or the service advisor, and lastly to the service manager. Not until I left work early to drive to Erlitch Toyota Greeley did I get a call as I was pulling into the dealership when I received a call from the assign service advisor (Jenna). Extremely poor customer service.

Erlitch Toyota Greeley, your existence in the community depends on effective communication and customer service. Significant improvement is needed.