Poor service. Property has lost its reputation of ...

Poor service. Property has lost its reputation of being a Hyatt Regency and now can be rated a water park with a room to sleep over. 1 overwhelmed valet attendant. Front desk check in could care less where you were traveling from, who you were traveling with and did not offer any services. Did not care how many times you have been at the property or if it was your first visit. All they did is hand you a piece of paper describing COVID protocol and your room key. Next is the 10 minute wait for the elevator, not exaggerating , there is a line to get on. Front desk girl said she was doing us a favor to get us 2 beds because third party booking site did not specify king/2 queen. Poor service. She said she was Front desk mgr and could care less... here is your up charge for the 2 queen, take it or leave it. Again, we did you a favor. This mgr needs to get a job at Target as this is the level of service she provides. Be aware