Bought a lift ticket the night before to go visit ...

Bought a lift ticket the night before to go visit snowshoe and mountain bike. In the morning before leaving, I was having car trouble and called to ask if it was possible to cancel the reservation that I had made LESS THAN 12 HOURS previously and if not, if I could get a rain check on my lift ticket, as I was still interested in making my way over there and riding. Instead of being remotely understanding, I was met with the robotic implication of "too bad, so sad" and lost out on $50. I'm sure the trails are great but can not reccomend Snowshoe to anyone looking to visit.