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David LS

4 years ago

Nice enough place but service is more 2-3 star the...

Nice enough place but service is more 2-3 star then what it should be.

Alberto on the main desk wouldn't come out to see customers unless you shouted and then when he did come out he wouldn't book a taxi for you unless you paid 95 for a 12 fare.

The service is amateurish, impersonal and generally unwelcoming.

There are some exceptions. In the restaurant/bar they are good, the concierge is good. The cleaners ring your bell despite having DND on the door.

I'm a Marriott Platinum Premier member and quite frankly this is one of the worst hotels I've stayed in, from a service perspective. Location is good, the rooms are nice but if you want to feel welcome - go somewhere cheaper and not on La Rambla.

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