Julia Riss

Review of A-1 Lock & Safe Service, Inc

Two days ago, I needed a duplicate car key the ver...

Two days ago, I needed a duplicate car key the very same day; Lowes couldn t do it and sent me to A-1 Lock and Safe Service. The car wasn t with me at the time and the unhappy looking receptionist of the store told me she d make the key for $59 and to bring the car later to the store in case the key didn t work. I paid and agreed to bring the car before closing time which she said was 5:30. The key did not work. At 4:15 I called to say that I would bring the car right away to have the key remade as I was promised. The manager answered the call and told me that unfortunately the receptionist had left early, that there would be nobody to help and to call back the next day after 10. I went back to the store the next day for a refund and was told that it was not an option. Instead, another unhappy looking lady presented with a dirty hand-written piece of paper which I was supposed to sign to be credited of only $20 on my card; suspicious of their unprofessional manners, I asked the manager for cash which he refused. Despite being a 61 yrs old woman, he apparently felt threaten enough to film me on his cell phone during our conversation (which honest manager of a reliable business does that?) I left with no money back for a botched job wishing I had avoided this store for a better one in the area.