WASTE OF TIME, UNPROFESSIONAL, & UNORGANIZED! View...

WASTE OF TIME, UNPROFESSIONAL, & UNORGANIZED! Viewed a condo early last week with Corina who pretty much knew nothing about the property, dropped off the applications last Thursday and was told I would hear back either that night or on Friday....did not hear from anyone. I called Monday morning and was told that I would hear back that afternoon....again, no call. Called back on Thursday, was told I would get a call that afternoon which did not happen and received a call this morning(Friday) from Ilka, to tell me that the property had been given to someone else, but if there was another property I was interested in to give her a call back. They are extremely unprofessional and obviously do not take their customers seriously. There is absolutely NO reason why I had to wait a week and continue to call the office for the status of my application!

Response to Management:
Corina NEVER explained that the owner was on vacation. She actually couldn t even answer most of my questions because she knew nothing about the property and seeing as how you weren t there to know what was said, please refrain from replying with what you think happened. The ONLY thing frustrating about this process is the lack of knowledge and communication with your staff! At the end of the day, understand as a company that first impressions are everything, so when a person chooses to work with your company amongst the hundreds of others out there, be respectful of their time and effort. If your staff cannot perform adequately by putting in the same amount of effort as the customer, please consider hiring new staff or new training courses for your employees.

Jess