I worked in restaurants for 20 years, from sports ...

I worked in restaurants for 20 years, from sports bars to fine dining, and never experienced the lack of service or horrendous customer service at a restaurant. The night started by us seating ourselves, after we told the front desk person arrived for a reservation. We then had to wait 30 minutes for cocktails, though we finally realized they were sitting at the service bar, waiting to be finished. I suppose the server gulping down his glass of wine behind the bar was too busy to help an actual customer. My drink came in a glass that looked like the one holding our table s candle. Nice touch Veritas. We put our order in and ordered more drinks which came another 30 minutes after we ordered them. But - as they sat for 15 minutes in service bar, we went to get them. That s ok, beer needs to air out, right? We also saw the owner seeing us do this typically, an owner would be appalled at a table doing this they didn t care to help out or ask why.



Then my wife asks for a manager the same owner came over and explained the burger was cooking (really? Over an hour for a burger??) and that they accommodated our party of 10 that night. Oh so we should feel privileged to dine at your fine place? How lucky. She asked what did we want her to do as the owner, shouldn t you ask what is going on, what the issue is, and how it could be resolved? Cowardice. But not by the cook who comes out the swinging door and so tactfully says You can go ahead and leave and we won t press charges. CHARGES?? We had no idea what he was talking about, I thought he was kidding at first. He storms back to his place behind the line, probably to do more shots with the sous chef (yes, we saw them too doing this). Apparently the need for liquor on the line is the priority over a ticket that is completely screwed up. Of course, how could the cook know we had a high-ranking St. Louis County Police officer in our group, so thank god the cook was not going to press charges. Whew, finally some relief. Because pressing charges against customers who just want to go out to eat is pretty common.

Finally the last burger arrived. Except the server now says she actually forgot to put in that order, but that the fries were on the way. Wow.

Don t eat here. You can find plenty of other restaurants with good food and terrible customer service that will be out of business because of it and White Castle is always open.