Linda H.

Review of Penny Realty Property Manageme...

My family has been with Penny Realty since the lat...

My family has been with Penny Realty since the late 1970's. Penny has grown considerably since we first began using them. We have had good property managers in all these years and some not so good. The manager that is currently assigned to us has done an excellent job at communicating with us regarding our property. We live out of state so Penny is our eyes and ears. When something needs to be dealt with, we count on them to let us know. We also count on them to provide us with accurate and reasonable cost estimates. This has generally been the case.
Over the past year or so, there seems to have been a large turn over at Penny. As I stated previously, the addition of your current property manager has been a positive addition. I cannot say, however, that I feel the same way about all of the new staff. It seems that a new bookkeeper was added sometime in the last 18 months. Since that time, we have not gotten our monthly disbursements in the timely manner which we did previous to that addition.
In conclusion, over all we have been very pleased with Penny Realty. When we call, we always get a reasonable response. We believe that any property management company is going to have growing pains. Mostly, Penny keeps their issues under control. They have done a good job at keeping our units rented and rents appropriate for the area. We do appreciate what they have done.