Timothy Cummings

Review of Crowne Plaza Orlando Downtown

READ BEFORE BOOKING!! THERE IS NO CONSIDERATION FO...

READ BEFORE BOOKING!! THERE IS NO CONSIDERATION FOR GUEST SAFETY

I booked a hotel through City Place to stay at the Crown Plaza Hotel in Orlando, FL for 2 days. October 11 - 13.

On the evening of October 11th. 2014, I checked into my reserved hotel room. I went out for birthday festivities with friends and returned about 2 am. During that time, a few male adults were running down the halls like children in a drunken state of mind. I called the front desk to report the behavior in which I was told that security would be sent up. About an hour late the commotion started again, I again called the front desk and requested something be done to calm the noise so I could sleep. Then a bam on my room door, upon opening it, one of the drunken males hit me in my nose.

My partner at that point called the font desk and advised them of the situation. Security came to our room and questioned us. Security then begin knocking on the rooms near ours, when an argument broke out between myself and the neighbors because security knocked on their door.

Orlando PD came and advised my partner and I would have to leave the hotel per management on duty.

While packing our things, one of the three officers there advised the manager (who was in the hall) "had a change of heart" after speaking with them and other guest on the 4th floor. When I ask to be moved to another room for my safety the manager declined and advised I either stay in my room or I leave the establishment.

We ended up leaving at 4 am with the police escort and had to pay to stay with another hotel chain.

I have contacted Crown Plaza and was advised I would have to go through my booking agent City Place.

At this point, no one is answering my calls or emails.

I have simply ask for a full refund as I feel it fair. Not only did anyone not take my safty into consideration, I am incurring medical bills over this incident

I am tired of playing round robin with the most unprofessional group of people. DO NOT WASTE YOUR MONEY, TIME OR FAMILY SAFETY!!