We have been going to this locatiom for years ever...

We have been going to this locatiom for years every summer. This September 1 was horrible as every staff member we had to talk to from trying to pu4chase tickets online to even checking in were all very rude and unprofessional. I submitted a formal complaint on the website as we were very dissapointed. At this time not even a generic response via email has been received. Poor customer experience.