We just visited today! My husband and i were stoke...

We just visited today! My husband and i were stoked bout trying it out it looks sooo cool online. the kids loved the fish and the in house quiet water ride. but and after waiting 45min to get seated after being told it was a 15min wait we asked what the waiting time was again. we were told 5 min after they looked our name up. well 15min later we re-ask cuz the kids are restless and we are hungry. well they dont have our name down, could it be under another name? no. no its not. ok well they can reput us down but it will be a 45min wait now. very frustrating aggravating especially when you go outa your way to a 2week planed visit to have horrible service with people who dont care. hope yall have better luck.