J. Love

Review of Palace Casino

I have been staying here annually for business and...

I have been staying here annually for business and recommending friends and family to stay here for about 10 years, mainly because I like that it's smoke free. Up until my last stay I really liked it and had no major problems. It's amazing how one single bad experience could make someone forget about all the good ones. That's why employees should be friendly and inviting at all times. A male receptionist treated me like I was basically nobody. First off, he didn't greet us or welcome me us step forward when it was our turn. I just happened to notice that he was free. He went back and forth with me on a misunderstanding about my reservations and basically called me a lie. Once he realized he was wrong, he proceeded with a smug attitude like he was still right with no apology. Like my business with the hotel didn't matter to him one way or the other. This is the first time that I have ever written a hotel review but this really affected me. It has been a week today since that encounter and I still feel hurt by it. However, I know that every business may get a bad employee every now and then so I'm going to try to get past it. I just needed to vent about it.