Review of KBM Mercedes Vertragspartner

3 years ago

Totally incompetent!

Totally incompetent!

Sprinter had power loss. I'm insulted 3 times to this company with a request for correction!
All the investigations that I had done so far were repeated several times. The mistake was still there.
The error was also displayed in the star diagnosis, but dismissed several times by the master with the words "that has nothing to say". (Cable break or short circuit) Also, the time that could have been used for the repair was used to explain to me the nonsense the cardiac diagnosis occasionally indicates! (Why use these, if so?)
At any rate, in the area of the turbocharger, there was a suspicion (trial and error for the customer's lethargy instead of knowledge, comprehension and ability - and this in view of the allegedly extensively described alleged service possibilities of the Mercedes company).
The peak of inability was after the 3rd pointless start, finding "turbocharger defective")
Since the company KBM had so far proven its inability very impressively, Unfortunately there is in the area of Weilburg Limburg almost no alternative to this "FACH company", I commissioned a representative of the manufacturer of the turbocharger to assemble the new turbocharger. What trust should I have after this odyssey, welceh now almost 6 !!!! Took months, still own! Besides, except for the incompetence up to this time, nothing was occupied, at least not in this case! Loader changed, error still present.
Then "Schnautze full of KBM". other small free workshop wanted. Error within half an hour found and corrected. Vehicle is running like new!

But -Has nothing to say-!
Then the refusal of KBM, at least to take a fair share, since the inability of the KBM staff have caused this damage, cynically, because I had not carried out the repair in a brand representation! I think that is the culmination of cynicism! Here in the area existeirt almost only KBM, and these calibers should be after the prehistory also trust ??????
Original quote: "not everything went really well, but since they did not work in one of our workshops, we could not do anything for them".

If you wish, I will gladly provide ALL doubters with all the protocols of the cardiac diagnosis, fortunately have them all printed out and handed to me, with full names of the persons involved.
Legal notice. According to the latest judgment of the BGH, this is expressly allowed!