Megan Meier

Review of Sandals Montego Bay

The staff at south coast from our 2019 trip appare...

The staff at south coast from our 2019 trip apparently sent our expectations too high because we were so disappointed in our stay at Montego Bay.We felt like more of an inconvenience everywhere we went than welcome. Bartenders were slow and spent more time talking to each other and seemed annoyed when someone asked for something. On our last full day there11-17, I wanted to do the sailing activity that was included in the water sports and the 4 lifeguards argued over who would take us out and then they picked someone walking by-Oriel and he asked 10 times if we actually wanted to do it and while we were sitting on the boat asked how much I weighed and then said it felt like he just pushed a cow.needless to say I was grateful to leave which I ve never had that feeling on vacation. The resort needed more employees like Rajesh, Marlon, Sam Miller, Vilma,Charnella,Vanessa,Cornet,Felicia which were kind, genuine, happy and truly exceptional at their jobs. They saved many parts of our trip. We also paid for the club level room and the club sandals was a joke-again felt like an inconvenience when going in to ask for a reservation or needed help. We were sent to the front desk multiple times for things that the south coast club took care of for us without even asking. We were also greeted by by name when going in at south coast. We had to call multiple times to get our refrigerator restocked with waters as they never came in to do so. With the exception of the above named employees, the nurse and the fact that the food was good it was overall disappointing service for a sandals resort.