Customer service seems to have gone out the door. ...

Customer service seems to have gone out the door. Show up to test a bike. Sale man is gone, bikes aren't ready, no one was aware we were coming. Takes them an hour to get the bikes ready and then they bring me the wrong bike. Was clear on the model I wanted to test, showed the salesman helping us in the store and was told no problem, and they bring me a used 12 year old bike and tell me its the same thing. I explain that no it isn't he says "same engine so same bike and you are wrong". Handed him the plate and the keys and left. Customer Service is key and will be the last time I will visit them for anything. Will take my business somewhere that wants to provide me with service and actually sell me a bike