My experience with Empire was horrible! The salesm...

My experience with Empire was horrible! The salesman that came out wasn't that professional, came dressed in shorts and gym shoes. Tried to only show me the expensive samples and left all the other samples in the car. When I explained to him my budget and threatened to go elsewhere he showed me a sample that was in my price range. The day of my installation 3 guys came, didn't say hello and attempted to start working. The manager of the crew stepped outside and made a phone call for about 20 minutes. When he came back in, he stated to me that I had abstestos and they couldn't lay the carpet down. I called Monday morning and spoke with a guy named Manny and explained that I had abstestos and I need to cancel the order and needed my deposit back of $1300. He asked me was I going to get it tested, which I said yes. He stated for me to call him with the results. I said ok but I still want to cancel and receive a refund. He stated it was cancel and I can expect my refund within 3 to 5 days. After waiting and never receiving my refund, I called and spoke with an representative, and they stated that Manny never canceled my order, per his notes waiting on me to call back with my test results. After I confirm with him twice on the call that my order was canceled. Spoke with Carlos in the cancelation dept and he stated that he couldn't cancel my order because Manny had notes on there and couldn't touch it, which didn't make sense and stated that Manny would have to call me back. I told him that was unacceptable and I called back to speak to an manager who went ahead and finally canceled my order. I will never do business with them again, and I recommend anybody to go somewhere else for carpet and flooring