Sydney Butler

Review of CroppMetcalfe

My last two experiences with Cropp Metcalfe have ...

My last two experiences with Cropp Metcalfe have unsatisfactory. They have been consistently higher than other plumbing companies, and most recently they diagnosed a minor sink faucet problem and stated that the cost of repair would be over $500. When I questioned the cost, they were not able to break down the parts and labor. I called the manufacturer directly and had a small plastic part sent to me for free. I installed the small plastic part in five minutes and everything worked perfectly. Had I accepted the proposal, I would ve spent over $500 unnecessarily. In addition, when I noted this problem to Cropp Metcalfe, my email was ignored.